# Hacked or locked out — how do I get back in? > Step-by-step recovery for the exact app or site. URL: https://allproblemssolved.aplusz.app/en/hacked-or-locked-account/ Language: English (en) ## The problem Accounts hold money, identity and every other login. The recovery path exists but hides inside each platform, and the hours lost are the hours the attacker uses. Who it hits: Anyone with an email address. ### The shapes it takes - Email taken over - Social accounts - Bank or payment app - Locked out by two-step login on a lost phone - Password changed by someone else - Extortion after a hack ### What this page gives you The recovery sequence for that exact platform, in order. ## Which account, and what happened? Account → What happened. Nothing you choose here is sent anywhere. ## Every account, every situation ### Google — Gmail, YouTube - Get back in: https://accounts.google.com/signin/recovery - Hacked account: https://support.google.com/accounts/answer/6294825 - Disabled account: https://support.google.com/accounts/answer/40695 - Security check: https://myaccount.google.com/security-checkup **I forgot my password** 1. Open Google yourself — the official app, or its address typed by hand — and choose “Forgot password”. 2. Use the email or phone number the account was opened with. The code arrives there. 3. No code? Check spam, wait five minutes, then ask once more. Asking again and again can lock it for hours. **Someone changed my password, email or phone** 1. Go to Google's account recovery (below) and answer every question you can — on a phone or computer you've signed in with before. 2. Look for a “Security alert” email from Google at your recovery address: it has a link to secure the account. 3. Once in, Google's hacked-account guide (below) shows what the attacker may have changed. **I lost my phone, or my login codes** 1. On the sign-in screen choose “Try another way”: a backup code, a prompt on another signed-in device, or a code to your recovery email. 2. If none works, use Google's account recovery (below) and answer every question. It can take a few days. **My account was disabled or suspended** 1. Sign in: if Google disabled the account, you'll see “Try to restore” — follow it. 2. Or use Google's disabled-account page (below) to ask for a review. **Someone is posting or messaging as me** 1. Warn your contacts now, on another channel: “Ignore messages from my account — it isn't me.” 2. Report the account or the fake profile to Google, with its own report button, and ask friends to report it too. 3. If it's your own account that was taken, choose “Someone changed my password, email or phone” above. **I can still get in, but something is wrong** 1. Run Google's Security Checkup (below): it lists devices, apps and recent changes, and fixes them in place. 2. In Gmail settings, check Forwarding and Filters for rules you didn't create. ### Apple Account — iCloud, iPhone - Get back in: https://iforgot.apple.com - Help centre: https://support.apple.com **I forgot my password** 1. On an iPhone or iPad you're signed in on: Settings → your name → Sign-In & Security → Change Password. 2. No such device? Go to iforgot.apple.com (below). **Someone changed my password, email or phone** 1. Go to iforgot.apple.com (below) and reset the password with your trusted phone number. 2. If the phone number was changed too, start Account Recovery there: Apple gives you a date when you can get back in. **I lost my phone, or my login codes** 1. Sign in on another Apple device you own to get a code — or use your recovery key, if you set one. 2. No trusted device or number: start Account Recovery at iforgot.apple.com (below). The wait can be days, and it protects you. 3. Lost the iPhone itself? Mark it as lost at icloud.com/find, from another device. **My account was disabled or suspended** 1. If your Apple Account is locked “for security reasons”, unlock it at iforgot.apple.com (below). 2. For a disabled account, contact Apple Support from Apple's own site (below). **Someone is posting or messaging as me** 1. Warn your contacts now, on another channel: “Ignore messages from my account — it isn't me.” 2. Report the account or the fake profile to Apple, with its own report button, and ask friends to report it too. 3. If it's your own account that was taken, choose “Someone changed my password, email or phone” above. **I can still get in, but something is wrong** 1. Settings → your name → Sign-In & Security: check the trusted phone numbers and email. 2. Settings → your name: scroll to the list of devices and remove any you don't own. ### Microsoft — Outlook, Hotmail, Xbox, Skype - Get back in: https://account.live.com/password/reset - Hacked account: https://account.live.com/acsr - Security check: https://account.microsoft.com/security **I forgot my password** 1. Reset the password on Microsoft's page (below): it sends a code to your security email or phone. **Someone changed my password, email or phone** 1. Fill in Microsoft's account recovery form (below), from a device and place you've used before. 2. Give as many old passwords and recent email subjects as you remember — more answers, better chances. 3. Give an email address you can read now as your contact: the answer arrives there, usually within 24 hours. **I lost my phone, or my login codes** 1. On Microsoft's reset page (below), choose “I don't have any of these” to reach the recovery form. **My account was disabled or suspended** 1. Read Microsoft's message: it says why, and whether you can appeal. 2. Appeal only through Microsoft's own pages (below). Nobody else can restore an account, whatever they promise. 3. Appeal once, honestly, then wait. Sending many appeals usually slows it down. **Someone is posting or messaging as me** 1. Warn your contacts now, on another channel: “Ignore messages from my account — it isn't me.” 2. Report the account or the fake profile to Microsoft, with its own report button, and ask friends to report it too. 3. If it's your own account that was taken, choose “Someone changed my password, email or phone” above. **I can still get in, but something is wrong** 1. Open Microsoft's security page (below): check sign-in activity and remove anything that isn't you. 2. In Outlook settings, check forwarding and inbox rules. ### Facebook — Messenger - Hacked account: https://www.facebook.com/hacked - Get back in: https://www.facebook.com/login/identify - Help centre: https://www.facebook.com/help **I forgot my password** 1. Go to Facebook's “Find your account” page (below) and search with your email or phone. **Someone changed my password, email or phone** 1. Go to facebook.com/hacked (below) and choose what happened. 2. Search your email for Facebook's message about the change (from security@facebookmail.com) and choose “Secure your account” — it can undo it. 3. If Facebook asks, confirm who you are with a photo ID or a video selfie. **I lost my phone, or my login codes** 1. On the login screen, choose “Try another way”. 2. Use a saved recovery code, or approve the login from a device where you're still logged in. **My account was disabled or suspended** 1. Log in: Facebook shows whether you can appeal, and how. Follow that screen only. **Someone is posting or messaging as me** 1. Report the fake profile: open it → “…” → Find support or report. 2. Warn your friends: “Ignore requests and messages from the other account.” **I can still get in, but something is wrong** 1. Accounts Center → Password and security → Where you're logged in: log out of everything you don't recognise. 2. Accounts Center → Personal details: remove any email or phone you didn't add. ### Instagram - Hacked account: https://www.instagram.com/hacked/ - Get back in: https://www.instagram.com/accounts/password/reset/ - Help centre: https://help.instagram.com **I forgot my password** 1. On the login screen tap “Forgot password?” and enter your username, email or phone. **Someone changed my password, email or phone** 1. Go to instagram.com/hacked (below) and follow it. 2. Search your email for a message from security@mail.instagram.com about the change — it has a link to undo it. 3. Instagram may ask for a video selfie to confirm it's you. **I lost my phone, or my login codes** 1. On the login screen tap “Forgot password?”, then “Can't reset your password?”, and follow the steps. 2. Use a saved backup code, if you have one. **My account was disabled or suspended** 1. Log in: the app shows whether you can disagree with the decision. Follow that screen only. **Someone is posting or messaging as me** 1. Report the fake account: its profile → “…” → Report → Pretending to be someone. 2. Tell your followers in a story: “That other account isn't me.” **I can still get in, but something is wrong** 1. Accounts Center → Password and security → Where you're logged in: remove every device you don't recognise. 2. Accounts Center → Personal details: remove any email or phone that isn't yours. ### WhatsApp - Contact them: https://www.whatsapp.com/contact - Help centre: https://faq.whatsapp.com **I forgot my password** 1. WhatsApp has no password: open it on your phone and register your number with the 6-digit code sent by text. **Someone changed my password, email or phone** 1. Open WhatsApp on your phone and register your number again with the 6-digit code — that signs the other person out. 2. If it asks for a two-step PIN you never set, the thief set it: you may have to wait 7 days before you can register without it. 3. Never share the 6-digit code with anyone. WhatsApp never asks for it. **I lost my phone, or my login codes** 1. Ask your mobile operator to block the SIM and give you a new one with the same number. 2. Meanwhile, ask WhatsApp to deactivate the account: contact them (below) with “Lost/Stolen: Please deactivate my account” and your number in full international format, like +63 912 345 6789. 3. Then register WhatsApp on a new phone with that number. Your chats come back if you had a backup. **My account was disabled or suspended** 1. Open WhatsApp: if the number is banned, tap “Request a review” and wait for the answer in the app. **Someone is posting or messaging as me** 1. Warn your contacts on another channel: “Don't send money or codes to my WhatsApp.” 2. Then register your number again — choose “Someone changed my password, email or phone” above. **I can still get in, but something is wrong** 1. Settings → Linked devices: log out of every device you don't recognise. 2. Settings → Account → Two-step verification: turn it on, with a PIN and an email. ### Telegram - Contact them: https://telegram.org/support - Help centre: https://telegram.org/faq **I forgot my password** 1. Telegram signs you in with a code, not a password. If it asks for a password, that's your two-step password: tap “Forgot password?” for a code at your recovery email. **Someone changed my password, email or phone** 1. Log in with your number and the code. If a password you never set blocks you, the thief set it: tap “Forgot password?”. 2. No recovery email you can reach? If you're still logged in on another device, ask for a password reset there — it takes effect after 7 days. 3. Logged in nowhere and no email: the only way back is “Reset account”, which deletes your chats. Write to Telegram's support (below) before you choose it. **I lost my phone, or my login codes** 1. Get a replacement SIM with the same number from your mobile operator, then log in on a new phone. 2. From a device that's still logged in: Settings → Devices → end the lost phone's session. **My account was disabled or suspended** 1. If your number is limited or banned, write to Telegram through its support page (below) — once, with your number. **Someone is posting or messaging as me** 1. Warn your contacts now, on another channel: “Ignore messages from my account — it isn't me.” 2. Report the account or the fake profile to Telegram, with its own report button, and ask friends to report it too. 3. If it's your own account that was taken, choose “Someone changed my password, email or phone” above. **I can still get in, but something is wrong** 1. Settings → Devices → Terminate all other sessions. 2. Settings → Privacy and Security → Two-Step Verification: set a password and a recovery email. ### TikTok - Help centre: https://support.tiktok.com **I forgot my password** 1. On the login screen: Use phone / email / username → Forgot password. **Someone changed my password, email or phone** 1. Try “Forgot password” with your phone or email first. 2. If they were changed: on the login screen tap the help icon → Report a problem, and describe what happened. 3. Keep TikTok's emails about the change — they help prove the account is yours. **I lost my phone, or my login codes** 1. Use a backup code, if you saved them when you set up two-step login. 2. Is the account still open on another device — a laptop, a tablet? Change the two-step settings there. 3. No codes and no other device: use TikTok's own recovery (below). It can take days — that wait protects you. 4. Lost the SIM too? Get a replacement SIM with the same number from your mobile operator, in person, with ID. **My account was disabled or suspended** 1. Open TikTok: the notice shows whether you can appeal. Follow it from there. **Someone is posting or messaging as me** 1. Warn your contacts now, on another channel: “Ignore messages from my account — it isn't me.” 2. Report the account or the fake profile to TikTok, with its own report button, and ask friends to report it too. 3. If it's your own account that was taken, choose “Someone changed my password, email or phone” above. **I can still get in, but something is wrong** 1. Settings and privacy → Security: check the list of devices and remove anything you don't recognise. ### X — Twitter - Get back in: https://x.com/account/begin_password_reset - Help centre: https://help.x.com **I forgot my password** 1. Reset your password on X's page (below). **Someone changed my password, email or phone** 1. Try X's reset page (below) with your username. 2. If the email or phone was changed, look for X's email about it — it includes a way to secure the account. 3. Still locked out: X's help centre (below) → Forms → regain access to your account. **I lost my phone, or my login codes** 1. Use a backup code, if you saved them when you set up two-step login. 2. Is the account still open on another device — a laptop, a tablet? Change the two-step settings there. 3. No codes and no other device: use X's own recovery (below). It can take days — that wait protects you. 4. Lost the SIM too? Get a replacement SIM with the same number from your mobile operator, in person, with ID. **My account was disabled or suspended** 1. Log in: X shows why the account is locked or suspended, and how to appeal. **Someone is posting or messaging as me** 1. Warn your contacts now, on another channel: “Ignore messages from my account — it isn't me.” 2. Report the account or the fake profile to X, with its own report button, and ask friends to report it too. 3. If it's your own account that was taken, choose “Someone changed my password, email or phone” above. **I can still get in, but something is wrong** 1. Settings → Security and account access → Apps and sessions: log out of everything else. ### Snapchat - Get back in: https://accounts.snapchat.com/accounts/password_reset_request - Help centre: https://help.snapchat.com **I forgot my password** 1. Reset your password on Snapchat's page (below), or tap “Forgot your password?” on the login screen. **Someone changed my password, email or phone** 1. Use Snapchat's reset page (below). 2. If the email or phone was changed, contact Snapchat Support from its help centre (below), with your username. **I lost my phone, or my login codes** 1. Use a backup code, if you saved them when you set up two-step login. 2. Is the account still open on another device — a laptop, a tablet? Change the two-step settings there. 3. No codes and no other device: use Snapchat's own recovery (below). It can take days — that wait protects you. 4. Lost the SIM too? Get a replacement SIM with the same number from your mobile operator, in person, with ID. **My account was disabled or suspended** 1. Read Snapchat's message: it says why, and whether you can appeal. 2. Appeal only through Snapchat's own pages (below). Nobody else can restore an account, whatever they promise. 3. Appeal once, honestly, then wait. Sending many appeals usually slows it down. **Someone is posting or messaging as me** 1. Warn your contacts now, on another channel: “Ignore messages from my account — it isn't me.” 2. Report the account or the fake profile to Snapchat, with its own report button, and ask friends to report it too. 3. If it's your own account that was taken, choose “Someone changed my password, email or phone” above. **I can still get in, but something is wrong** 1. Settings → Two-Factor Authentication: turn it on. 2. Settings → Connected apps: remove what you don't recognise. ### LinkedIn - Get back in: https://www.linkedin.com/checkpoint/rp/request-password-reset - Help centre: https://www.linkedin.com/help/linkedin **I forgot my password** 1. Reset your password on LinkedIn's page (below). **Someone changed my password, email or phone** 1. Try LinkedIn's reset page (below). 2. If that fails, report the account as hacked through LinkedIn's help centre (below). **I lost my phone, or my login codes** 1. Use a backup code, if you saved them when you set up two-step login. 2. Is the account still open on another device — a laptop, a tablet? Change the two-step settings there. 3. No codes and no other device: use LinkedIn's own recovery (below). It can take days — that wait protects you. 4. Lost the SIM too? Get a replacement SIM with the same number from your mobile operator, in person, with ID. **My account was disabled or suspended** 1. Read LinkedIn's message: it says why, and whether you can appeal. 2. Appeal only through LinkedIn's own pages (below). Nobody else can restore an account, whatever they promise. 3. Appeal once, honestly, then wait. Sending many appeals usually slows it down. **Someone is posting or messaging as me** 1. Warn your contacts now, on another channel: “Ignore messages from my account — it isn't me.” 2. Report the account or the fake profile to LinkedIn, with its own report button, and ask friends to report it too. 3. If it's your own account that was taken, choose “Someone changed my password, email or phone” above. **I can still get in, but something is wrong** 1. Settings → Sign in & security → Where you're signed in: sign out of the rest. ### Yahoo Mail - Get back in: https://login.yahoo.com/forgot - Help centre: https://help.yahoo.com **I forgot my password** 1. Use Yahoo's Sign-in Helper (below) with your email or phone. **Someone changed my password, email or phone** 1. Use the Sign-in Helper (below). 2. If the recovery email and phone were changed, go to Yahoo's help centre (below) for account recovery. **I lost my phone, or my login codes** 1. Use a backup code, if you saved them when you set up two-step login. 2. Is the account still open on another device — a laptop, a tablet? Change the two-step settings there. 3. No codes and no other device: use Yahoo's own recovery (below). It can take days — that wait protects you. 4. Lost the SIM too? Get a replacement SIM with the same number from your mobile operator, in person, with ID. **My account was disabled or suspended** 1. Read Yahoo's message: it says why, and whether you can appeal. 2. Appeal only through Yahoo's own pages (below). Nobody else can restore an account, whatever they promise. 3. Appeal once, honestly, then wait. Sending many appeals usually slows it down. **Someone is posting or messaging as me** 1. Warn your contacts now, on another channel: “Ignore messages from my account — it isn't me.” 2. Report the account or the fake profile to Yahoo, with its own report button, and ask friends to report it too. 3. If it's your own account that was taken, choose “Someone changed my password, email or phone” above. **I can still get in, but something is wrong** 1. Account security → Recent activity: sign out everywhere else, and check the recovery phone and email. ### Amazon - Get back in: https://www.amazon.com/gp/help/customer/display.html?nodeId=GH3NM2YWEFEL2CQ4 - Help centre: https://www.amazon.com/gp/help/customer/display.html **I forgot my password** 1. Use Amazon's password help (below) — on your own country's Amazon site. **Someone changed my password, email or phone** 1. Try password help (below). If the email or phone was changed, contact customer service from your country's Amazon site. 2. Check Your Orders and your saved cards, and report any order you didn't make. **I lost my phone, or my login codes** 1. Use a backup code, if you saved them when you set up two-step login. 2. Is the account still open on another device — a laptop, a tablet? Change the two-step settings there. 3. No codes and no other device: use Amazon's own recovery (below). It can take days — that wait protects you. 4. Lost the SIM too? Get a replacement SIM with the same number from your mobile operator, in person, with ID. **My account was disabled or suspended** 1. Read Amazon's message: it says why, and whether you can appeal. 2. Appeal only through Amazon's own pages (below). Nobody else can restore an account, whatever they promise. 3. Appeal once, honestly, then wait. Sending many appeals usually slows it down. **Someone is posting or messaging as me** 1. Warn your contacts now, on another channel: “Ignore messages from my account — it isn't me.” 2. Report the account or the fake profile to Amazon, with its own report button, and ask friends to report it too. 3. If it's your own account that was taken, choose “Someone changed my password, email or phone” above. **I can still get in, but something is wrong** 1. Your Account → Login & security: change the password and turn on two-step verification. 2. Check addresses, saved cards and recent orders for anything that isn't yours. ### PayPal - Get back in: https://www.paypal.com/authflow/password-recovery/ - Report a payment: https://www.paypal.com/disputes/ - Help centre: https://www.paypal.com/us/cshelp/personal **I forgot my password** 1. Use PayPal's password recovery (below). **Someone changed my password, email or phone** 1. Use password recovery (below); if it fails, contact PayPal from its help centre (below). 2. Report every payment you didn't make in PayPal's Resolution Centre (below), and call your bank or card company. **I lost my phone, or my login codes** 1. Use a backup code, if you saved them when you set up two-step login. 2. Is the account still open on another device — a laptop, a tablet? Change the two-step settings there. 3. No codes and no other device: use PayPal's own recovery (below). It can take days — that wait protects you. 4. Lost the SIM too? Get a replacement SIM with the same number from your mobile operator, in person, with ID. **My account was disabled or suspended** 1. Read PayPal's message: it says why, and whether you can appeal. 2. Appeal only through PayPal's own pages (below). Nobody else can restore an account, whatever they promise. 3. Appeal once, honestly, then wait. Sending many appeals usually slows it down. **Someone is posting or messaging as me** 1. Warn your contacts now, on another channel: “Ignore messages from my account — it isn't me.” 2. Report the account or the fake profile to PayPal, with its own report button, and ask friends to report it too. 3. If it's your own account that was taken, choose “Someone changed my password, email or phone” above. **I can still get in, but something is wrong** 1. Settings → Security: change the password and turn on two-step verification. 2. Check linked cards and bank accounts, and recent activity. ### Netflix - Get back in: https://www.netflix.com/loginhelp - Help centre: https://help.netflix.com **I forgot my password** 1. Use Netflix's login help (below). **Someone changed my password, email or phone** 1. Use login help (below). If the email was changed, contact Netflix from its help centre (below). 2. Once in: Account → Security → Sign out of all devices. **I lost my phone, or my login codes** 1. Use a backup code, if you saved them when you set up two-step login. 2. Is the account still open on another device — a laptop, a tablet? Change the two-step settings there. 3. No codes and no other device: use Netflix's own recovery (below). It can take days — that wait protects you. 4. Lost the SIM too? Get a replacement SIM with the same number from your mobile operator, in person, with ID. **My account was disabled or suspended** 1. Read Netflix's message: it says why, and whether you can appeal. 2. Appeal only through Netflix's own pages (below). Nobody else can restore an account, whatever they promise. 3. Appeal once, honestly, then wait. Sending many appeals usually slows it down. **Someone is posting or messaging as me** 1. Warn your contacts now, on another channel: “Ignore messages from my account — it isn't me.” 2. Report the account or the fake profile to Netflix, with its own report button, and ask friends to report it too. 3. If it's your own account that was taken, choose “Someone changed my password, email or phone” above. **I can still get in, but something is wrong** 1. Account → Security → Sign out of all devices, then change the password. ### Spotify - Get back in: https://accounts.spotify.com/password-reset - Help centre: https://support.spotify.com **I forgot my password** 1. Use Spotify's password reset (below). **Someone changed my password, email or phone** 1. Use password reset (below). If the email was changed, contact Spotify from its support site (below). **I lost my phone, or my login codes** 1. Use a backup code, if you saved them when you set up two-step login. 2. Is the account still open on another device — a laptop, a tablet? Change the two-step settings there. 3. No codes and no other device: use Spotify's own recovery (below). It can take days — that wait protects you. 4. Lost the SIM too? Get a replacement SIM with the same number from your mobile operator, in person, with ID. **My account was disabled or suspended** 1. Read Spotify's message: it says why, and whether you can appeal. 2. Appeal only through Spotify's own pages (below). Nobody else can restore an account, whatever they promise. 3. Appeal once, honestly, then wait. Sending many appeals usually slows it down. **Someone is posting or messaging as me** 1. Warn your contacts now, on another channel: “Ignore messages from my account — it isn't me.” 2. Report the account or the fake profile to Spotify, with its own report button, and ask friends to report it too. 3. If it's your own account that was taken, choose “Someone changed my password, email or phone” above. **I can still get in, but something is wrong** 1. Account → Security and privacy → Sign out everywhere, then change the password. ### Discord - Help centre: https://support.discord.com **I forgot my password** 1. On the login screen choose “Forgot your password?”. **Someone changed my password, email or phone** 1. Try “Forgot your password?”. If the email was changed, contact Discord from its help centre (below) and say the account was taken. 2. Warn your friends: taken Discord accounts are used to send scam links. **I lost my phone, or my login codes** 1. Use a backup code, if you saved them when you set up two-step login. 2. Is the account still open on another device — a laptop, a tablet? Change the two-step settings there. 3. No codes and no other device: use Discord's own recovery (below). It can take days — that wait protects you. 4. Lost the SIM too? Get a replacement SIM with the same number from your mobile operator, in person, with ID. **My account was disabled or suspended** 1. Read Discord's message: it says why, and whether you can appeal. 2. Appeal only through Discord's own pages (below). Nobody else can restore an account, whatever they promise. 3. Appeal once, honestly, then wait. Sending many appeals usually slows it down. **Someone is posting or messaging as me** 1. Warn your contacts now, on another channel: “Ignore messages from my account — it isn't me.” 2. Report the account or the fake profile to Discord, with its own report button, and ask friends to report it too. 3. If it's your own account that was taken, choose “Someone changed my password, email or phone” above. **I can still get in, but something is wrong** 1. User Settings → Devices: log out of all other devices. 2. User Settings → Authorized Apps: remove what you don't recognise. ### Steam - Get back in: https://help.steampowered.com/wizard/HelpWithLogin - Help centre: https://help.steampowered.com **I forgot my password** 1. Use Steam's login help (below): it walks you through proving the account is yours. 2. Have ready a purchase receipt, or the card used on the account — Steam Support can use it. **Someone changed my password, email or phone** 1. Use Steam's login help (below): it walks you through proving the account is yours. 2. Have ready a purchase receipt, or the card used on the account — Steam Support can use it. **I lost my phone, or my login codes** 1. Use Steam's login help (below): it walks you through proving the account is yours. 2. Have ready a purchase receipt, or the card used on the account — Steam Support can use it. **My account was disabled or suspended** 1. Use Steam's login help (below): it walks you through proving the account is yours. 2. Have ready a purchase receipt, or the card used on the account — Steam Support can use it. **Someone is posting or messaging as me** 1. Use Steam's login help (below): it walks you through proving the account is yours. 2. Have ready a purchase receipt, or the card used on the account — Steam Support can use it. **I can still get in, but something is wrong** 1. Make sure Steam Guard is on, with the Steam Mobile App. 2. In Steam Guard settings, deauthorize all other devices. ### Roblox - Get back in: https://www.roblox.com/login/forgot-password-or-username - Help centre: https://en.help.roblox.com **I forgot my password** 1. Use Roblox's “Forgot password or username” page (below). **Someone changed my password, email or phone** 1. Use that page (below). If the email or phone was changed, contact Roblox from its help centre (below). **I lost my phone, or my login codes** 1. Use a backup code, if you saved them when you set up two-step login. 2. Is the account still open on another device — a laptop, a tablet? Change the two-step settings there. 3. No codes and no other device: use Roblox's own recovery (below). It can take days — that wait protects you. 4. Lost the SIM too? Get a replacement SIM with the same number from your mobile operator, in person, with ID. **My account was disabled or suspended** 1. Read Roblox's message: it says why, and whether you can appeal. 2. Appeal only through Roblox's own pages (below). Nobody else can restore an account, whatever they promise. 3. Appeal once, honestly, then wait. Sending many appeals usually slows it down. **Someone is posting or messaging as me** 1. Warn your contacts now, on another channel: “Ignore messages from my account — it isn't me.” 2. Report the account or the fake profile to Roblox, with its own report button, and ask friends to report it too. 3. If it's your own account that was taken, choose “Someone changed my password, email or phone” above. **I can still get in, but something is wrong** 1. Settings → Security: log out of all other sessions and turn on 2-step verification. ### Epic Games — Fortnite - Get back in: https://www.epicgames.com/id/login/forgot-password - Help centre: https://www.epicgames.com/help **I forgot my password** 1. Use Epic's password reset (below). **Someone changed my password, email or phone** 1. Use the reset (below). If the email was changed, contact Epic Player Support from its help centre (below). **I lost my phone, or my login codes** 1. Use a backup code, if you saved them when you set up two-step login. 2. Is the account still open on another device — a laptop, a tablet? Change the two-step settings there. 3. No codes and no other device: use Epic Games's own recovery (below). It can take days — that wait protects you. 4. Lost the SIM too? Get a replacement SIM with the same number from your mobile operator, in person, with ID. **My account was disabled or suspended** 1. Read Epic Games's message: it says why, and whether you can appeal. 2. Appeal only through Epic Games's own pages (below). Nobody else can restore an account, whatever they promise. 3. Appeal once, honestly, then wait. Sending many appeals usually slows it down. **Someone is posting or messaging as me** 1. Warn your contacts now, on another channel: “Ignore messages from my account — it isn't me.” 2. Report the account or the fake profile to Epic Games, with its own report button, and ask friends to report it too. 3. If it's your own account that was taken, choose “Someone changed my password, email or phone” above. **I can still get in, but something is wrong** 1. Account → Password & security: sign out everywhere and turn on two-factor authentication. ### Signal - Help centre: https://support.signal.org **I forgot my password** 1. Signal has no password: register your number again with the text code. 2. If it asks for a PIN you forgot and Registration Lock is on, you must wait 7 days. **Someone changed my password, email or phone** 1. Register your number again on your phone — that signs the other device out. 2. Settings → Linked devices: remove anything you don't recognise. **I lost my phone, or my login codes** 1. Get a replacement SIM with the same number, then register Signal on the new phone. Chats come back only if you had a backup. **My account was disabled or suspended** 1. Read Signal's message: it says why, and whether you can appeal. 2. Appeal only through Signal's own pages (below). Nobody else can restore an account, whatever they promise. 3. Appeal once, honestly, then wait. Sending many appeals usually slows it down. **Someone is posting or messaging as me** 1. Warn your contacts now, on another channel: “Ignore messages from my account — it isn't me.” 2. Report the account or the fake profile to Signal, with its own report button, and ask friends to report it too. 3. If it's your own account that was taken, choose “Someone changed my password, email or phone” above. **I can still get in, but something is wrong** 1. Settings → Linked devices: remove anything you don't recognise. 2. Settings → Account: turn on Registration Lock. ### Viber - Help centre: https://help.viber.com **I forgot my password** 1. Reinstall Viber and verify your number again — that signs out other devices. 2. Settings → Account → Computers & Tablets: deactivate what you don't recognise. 3. If that doesn't work, contact Viber from its help centre (below). **Someone changed my password, email or phone** 1. Reinstall Viber and verify your number again — that signs out other devices. 2. Settings → Account → Computers & Tablets: deactivate what you don't recognise. 3. If that doesn't work, contact Viber from its help centre (below). **I lost my phone, or my login codes** 1. Reinstall Viber and verify your number again — that signs out other devices. 2. Settings → Account → Computers & Tablets: deactivate what you don't recognise. 3. If that doesn't work, contact Viber from its help centre (below). **My account was disabled or suspended** 1. Reinstall Viber and verify your number again — that signs out other devices. 2. Settings → Account → Computers & Tablets: deactivate what you don't recognise. 3. If that doesn't work, contact Viber from its help centre (below). **Someone is posting or messaging as me** 1. Reinstall Viber and verify your number again — that signs out other devices. 2. Settings → Account → Computers & Tablets: deactivate what you don't recognise. 3. If that doesn't work, contact Viber from its help centre (below). **I can still get in, but something is wrong** 1. Reinstall Viber and verify your number again — that signs out other devices. 2. Settings → Account → Computers & Tablets: deactivate what you don't recognise. 3. If that doesn't work, contact Viber from its help centre (below). ### WeChat - Help centre: https://help.wechat.com **I forgot my password** 1. On the login screen choose More → Security Center, and follow the steps. Friends may be asked to confirm it's you. 2. If that doesn't work, use WeChat's help centre (below). **Someone changed my password, email or phone** 1. On the login screen choose More → Security Center, and follow the steps. Friends may be asked to confirm it's you. 2. If that doesn't work, use WeChat's help centre (below). **I lost my phone, or my login codes** 1. On the login screen choose More → Security Center, and follow the steps. Friends may be asked to confirm it's you. 2. If that doesn't work, use WeChat's help centre (below). **My account was disabled or suspended** 1. On the login screen choose More → Security Center, and follow the steps. Friends may be asked to confirm it's you. 2. If that doesn't work, use WeChat's help centre (below). **Someone is posting or messaging as me** 1. On the login screen choose More → Security Center, and follow the steps. Friends may be asked to confirm it's you. 2. If that doesn't work, use WeChat's help centre (below). **I can still get in, but something is wrong** 1. On the login screen choose More → Security Center, and follow the steps. Friends may be asked to confirm it's you. 2. If that doesn't work, use WeChat's help centre (below). ### LINE - Help centre: https://help.line.me **I forgot my password** 1. LINE can only be recovered with your phone number and password, or the email address you registered. 2. Log in on your phone with the same number; if asked, enter your LINE password. 3. If that's not possible, contact LINE from its help centre (below). **Someone changed my password, email or phone** 1. LINE can only be recovered with your phone number and password, or the email address you registered. 2. Log in on your phone with the same number; if asked, enter your LINE password. 3. If that's not possible, contact LINE from its help centre (below). **I lost my phone, or my login codes** 1. LINE can only be recovered with your phone number and password, or the email address you registered. 2. Log in on your phone with the same number; if asked, enter your LINE password. 3. If that's not possible, contact LINE from its help centre (below). **My account was disabled or suspended** 1. LINE can only be recovered with your phone number and password, or the email address you registered. 2. Log in on your phone with the same number; if asked, enter your LINE password. 3. If that's not possible, contact LINE from its help centre (below). **Someone is posting or messaging as me** 1. LINE can only be recovered with your phone number and password, or the email address you registered. 2. Log in on your phone with the same number; if asked, enter your LINE password. 3. If that's not possible, contact LINE from its help centre (below). **I can still get in, but something is wrong** 1. LINE can only be recovered with your phone number and password, or the email address you registered. 2. Log in on your phone with the same number; if asked, enter your LINE password. 3. If that's not possible, contact LINE from its help centre (below). ### My bank or payment app **I forgot my password** 1. Call your bank now, on the number printed on your card or its official website — never a number from a message. 2. Freeze or block the card in the bank's app while you wait. 3. Secure your email first, then change the bank app's password and PIN. 4. Report every payment you didn't make, in writing, and ask the bank what happens next. 5. Never read a text-message code to anyone who calls — not even “the bank”. **Someone changed my password, email or phone** 1. Call your bank now, on the number printed on your card or its official website — never a number from a message. 2. Freeze or block the card in the bank's app while you wait. 3. Secure your email first, then change the bank app's password and PIN. 4. Report every payment you didn't make, in writing, and ask the bank what happens next. 5. Never read a text-message code to anyone who calls — not even “the bank”. **I lost my phone, or my login codes** 1. Call your bank now, on the number printed on your card or its official website — never a number from a message. 2. Freeze or block the card in the bank's app while you wait. 3. Secure your email first, then change the bank app's password and PIN. 4. Report every payment you didn't make, in writing, and ask the bank what happens next. 5. Never read a text-message code to anyone who calls — not even “the bank”. **My account was disabled or suspended** 1. Call your bank now, on the number printed on your card or its official website — never a number from a message. 2. Freeze or block the card in the bank's app while you wait. 3. Secure your email first, then change the bank app's password and PIN. 4. Report every payment you didn't make, in writing, and ask the bank what happens next. 5. Never read a text-message code to anyone who calls — not even “the bank”. **Someone is posting or messaging as me** 1. Call your bank now, on the number printed on your card or its official website — never a number from a message. 2. Freeze or block the card in the bank's app while you wait. 3. Secure your email first, then change the bank app's password and PIN. 4. Report every payment you didn't make, in writing, and ask the bank what happens next. 5. Never read a text-message code to anyone who calls — not even “the bank”. **I can still get in, but something is wrong** 1. Call your bank now, on the number printed on your card or its official website — never a number from a message. 2. Freeze or block the card in the bank's app while you wait. 3. Secure your email first, then change the bank app's password and PIN. 4. Report every payment you didn't make, in writing, and ask the bank what happens next. 5. Never read a text-message code to anyone who calls — not even “the bank”. ### Another account **I forgot my password** 1. Open the site yourself — the official app, or its address typed by hand — and choose “Forgot password”. 2. Use the email or phone number the account was opened with. The code arrives there. 3. No code? Check spam, wait five minutes, then ask once more. Asking again and again can lock it for hours. **Someone changed my password, email or phone** 1. Open the site's own page for getting back in. It is built for this, even if the email and phone were changed. 2. Search your email for a message from the site about the change: most include a “This wasn't me” link that undoes it. 3. Use a phone or computer you've used on the account before, on your usual Wi-Fi — recovery trusts familiar ones. 4. Have ready: an old password, the original email or phone, roughly when you opened the account, and a photo ID in case they ask. **I lost my phone, or my login codes** 1. Use a backup code, if you saved them when you set up two-step login. 2. Is the account still open on another device — a laptop, a tablet? Change the two-step settings there. 3. No codes and no other device: use the site's own recovery. It can take days — that wait protects you. 4. Lost the SIM too? Get a replacement SIM with the same number from your mobile operator, in person, with ID. **My account was disabled or suspended** 1. Read the site's message: it says why, and whether you can appeal. 2. Appeal only through the site's own pages. Nobody else can restore an account, whatever they promise. 3. Appeal once, honestly, then wait. Sending many appeals usually slows it down. **Someone is posting or messaging as me** 1. Warn your contacts now, on another channel: “Ignore messages from my account — it isn't me.” 2. Report the account or the fake profile to the site, with its own report button, and ask friends to report it too. 3. If it's your own account that was taken, choose “Someone changed my password, email or phone” above. **I can still get in, but something is wrong** 1. Change the password now, to one you use nowhere else. 2. Sign out of every other device. 3. Check the recovery email, the phone number and any email forwarding — remove what you don't recognise. 4. Remove apps and connected accounts you didn't add. 5. Turn on two-step login with an authenticator app. ## Once you're back in 1. Change the password to one you use nowhere else. 2. Sign out of every other device. 3. Turn on two-step login — an authenticator app is safer than text messages. 4. Check the recovery email, phone number and email forwarding: attackers leave their own there. 5. Tell your contacts that recent messages from your account weren't from you. 6. Anywhere else you used the same password, change it too. ## Two things to know - Nobody can recover an account for money — no “recovery expert”, no hacker for hire, no one in the comments. They are the second scam. - If money was taken, call your bank now. 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