# Is this still under warranty? > What is covered, how to claim, and the letter to send. URL: https://allproblemssolved.aplusz.app/en/warranty-claim/ Language: English (en) ## The problem Almost everything sold carries a legal guarantee longer than the shop admits, and most refusals at the counter are wrong. Who it hits: Every buyer of anything that breaks. ### The shapes it takes - Broke inside the legal guarantee - Shop says not covered - Repair, replace or refund - Second-hand goods - Bought abroad or online ### What this page gives you What is covered, how to claim, and the letter to send. ## What is it, and when did you buy it? Nothing you type here is sent anywhere. ## Who to claim from - The seller — the shop or website you paid. The legal guarantee is theirs, even if they tell you to contact the maker. - The maker, through its own warranty — useful once the legal guarantee has ended, or if the seller has closed. - A private seller usually gives no legal guarantee. You can still act if the item was misdescribed or had a defect they hid. ## What they must do 1. First, repair or replace it — for free, within a reasonable time, without major inconvenience to you. 2. If that fails, takes too long or isn't possible: a price reduction, or your money back. ## Guarantees, country by country ### European Union - Every seller must give at least 2 years of legal guarantee from delivery — repair, replacement, price cut or refund. - During the first year a fault is assumed to have been there from the start (some countries give 2 years). - For goods bought from 31 July 2026, choosing a repair extends the guarantee by at least 12 months. - Makers of phones, tablets, washing machines, dishwashers, fridges, vacuum cleaners and screens must also offer repairs after the guarantee, at a reasonable price. - For used goods, the seller can agree a shorter guarantee, but not under 1 year. - Official: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm ### FR - New goods: 2 years, and for all 2 years the fault is assumed to have been there from the start. Used goods: that assumption lasts 12 months. - A repair under the legal guarantee extends it (by 6 months for goods bought before 31 July 2026). If you asked for a repair and the seller replaced it, a new 2-year guarantee starts. - Separately, hidden defects can be claimed within 2 years of discovering them. - Official: https://www.economie.gouv.fr/dgccrf ### DE - 2 years of statutory warranty (Gewährleistung); for the first 12 months the fault is assumed to have been there from the start. - A seller can shorten it to 1 year for used goods. - From 31 July 2026, choosing a repair extends the warranty once by 12 months. ### GB - Within 30 days you can reject faulty goods for a full refund. - Within 6 months a fault is assumed to have been there from the start; the seller gets one chance to repair or replace, then you can ask for a refund. - After 6 months you may need to show the fault was there at delivery. You can claim for up to 6 years (5 in Scotland). - Official: https://www.citizensadvice.org.uk ### US - No fixed national guarantee: your rights come from the written warranty and from state law. - A seller that gives a written warranty cannot disclaim the implied warranty that the product works as it should (Magnuson-Moss Warranty Act). - "As is" sales can exclude implied warranties in many states. New cars are covered by state lemon laws. - Official: https://consumer.ftc.gov/articles/warranties ### CA - Provincial laws apply: goods must be of acceptable quality and fit for their purpose. - In Quebec, goods must last a reasonable time for their price and normal use (the legal warranty), whatever the store's warranty says. ### AU - Consumer guarantees have no fixed end: goods must last a reasonable time for what they are and what they cost. - A major failure lets you choose a refund or a replacement; a minor one lets the seller repair it first. - These rights apply on top of any maker's warranty and can't be excluded. - Official: https://www.accc.gov.au ### PH - New products carry an implied warranty that can't be excluded — at least 60 days and up to 1 year, or as long as a written warranty given with it. - "No return, no exchange" signs don't apply to faulty goods. - Under a written warranty, repairs are due within 30 days; if repeated repairs fail, you can ask for a refund or replacement. - New cars: the Lemon Law covers 12 months or 20,000 km, whichever comes first. - From a private seller: hidden defects can be claimed within 6 months of delivery (Civil Code). - Official: https://www.dti.gov.ph ## The maker's own warranty - Apple: https://checkcoverage.apple.com - Samsung: https://www.samsung.com/support/ - LG: https://www.lg.com/us/support - Sony: https://www.sony.com/electronics/support - HP: https://support.hp.com/checkwarranty - Dell: https://www.dell.com/support/home - Lenovo: https://pcsupport.lenovo.com/warrantylookup - ASUS: https://www.asus.com/support/warranty-status-inquiry/ - Microsoft (Surface, Xbox): https://support.microsoft.com - Huawei: https://consumer.huawei.com/en/support/warranty-query/ - Xiaomi: https://www.mi.com/global/support - Canon: https://www.canon.com - Dyson: https://www.dyson.com/support - Nintendo: https://www.nintendo.com/support - PlayStation: https://www.playstation.com/support/ ## Do this, in this order 1. Find the receipt, invoice or order email — it proves the date. 2. Stop using it if that could make things worse, and take photos or a video of the fault. 3. Write to the seller (the letter below does it) and ask for a repair or replacement. 4. Keep every reply. If they refuse, go to the consumer authority or ombudsman below. ## Language - [English](https://allproblemssolved.aplusz.app/en/warranty-claim/) · [Markdown](https://allproblemssolved.aplusz.app/en/warranty-claim/index.md) - [العربية](https://allproblemssolved.aplusz.app/ar/warranty-claim/) · [Markdown](https://allproblemssolved.aplusz.app/ar/warranty-claim/index.md) - [Deutsch](https://allproblemssolved.aplusz.app/de/warranty-claim/) · [Markdown](https://allproblemssolved.aplusz.app/de/warranty-claim/index.md) - [Español](https://allproblemssolved.aplusz.app/es/warranty-claim/) · [Markdown](https://allproblemssolved.aplusz.app/es/warranty-claim/index.md) - [Français](https://allproblemssolved.aplusz.app/fr/warranty-claim/) · [Markdown](https://allproblemssolved.aplusz.app/fr/warranty-claim/index.md) - [हिन्दी](https://allproblemssolved.aplusz.app/hi/warranty-claim/) · [Markdown](https://allproblemssolved.aplusz.app/hi/warranty-claim/index.md) - [Bahasa Indonesia](https://allproblemssolved.aplusz.app/id/warranty-claim/) · [Markdown](https://allproblemssolved.aplusz.app/id/warranty-claim/index.md) - [日本語](https://allproblemssolved.aplusz.app/ja/warranty-claim/) · [Markdown](https://allproblemssolved.aplusz.app/ja/warranty-claim/index.md) - [한국어](https://allproblemssolved.aplusz.app/ko/warranty-claim/) · [Markdown](https://allproblemssolved.aplusz.app/ko/warranty-claim/index.md) - [Português](https://allproblemssolved.aplusz.app/pt-BR/warranty-claim/) · [Markdown](https://allproblemssolved.aplusz.app/pt-BR/warranty-claim/index.md) - [Русский](https://allproblemssolved.aplusz.app/ru/warranty-claim/) · [Markdown](https://allproblemssolved.aplusz.app/ru/warranty-claim/index.md) - [Türkçe](https://allproblemssolved.aplusz.app/tr/warranty-claim/) · [Markdown](https://allproblemssolved.aplusz.app/tr/warranty-claim/index.md) - [Tiếng Việt](https://allproblemssolved.aplusz.app/vi/warranty-claim/) · [Markdown](https://allproblemssolved.aplusz.app/vi/warranty-claim/index.md)